For customer support and any questions, please contact:
Who runs this store:
Essiolkkonen.com is operated by create.repeat Oy
Business ID: 2662670-6
Address:
create.repeat Oy
Fredrikinkatu 24 D 27
00120 Helsinki
Finland
Contact:
Phone: +358 45 634 3436
Email: [email protected]
Delivery and payment terms:
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
Receipt of your order will be delivered by email to address provided by you. Orders are delivered to shipping as soon as possible (we try to deliver the order to post office already during the same day), but at least within 14 days after the order has been placed. We reserve the right to deliver your order in multiple shipments.
Reclamations:
If you find something wrong with the delivered product, please contact us by email at [email protected].
Right to return the product:
All our products have 14 days return policy. The 14 day period is calculated from the date you received your order. To cancel your order, you need to contact us as soon as possible within the 14 days period and return the product immediately as instructed by our support.
The refund of returned products will be made to the same payment option as you have chosen for the payment.
What if I don’t pick up my package?
A package that is not picked up by the customer is not a cancellation of order or return of the product. Essiolkkonen.com will charge a return and handling fee of 20 € upon the return of the shipment.
Delivery costs:
Deliveries to Finland start from 9,90€.
Delivery area:
We currently deliver products only to Finland.